Customers want friendly service.
It is gratifying to hear your customers thanking you for good service and for helping them arrive at a buying decision.
Sometimes the temptation exists to exchange harsh words with customers at the market. There are some that think that stallholders don’t deserve the same respect as other retailers. It happens.
What I learned is that in some cases the customer is only testing the responses of the trader. When I first started I was quick to fly off the handle when a customer complained about quality or price.
Now I know the correct way to deal with this.
Don’t kill the customer.
Treat all of your buyers with respect.
Do this and they will come back and buy from you.
If you want them to buy from your stall, you must develop your service skills, because your personal service is part of your product.
During my conversations with customers at my market stall, I often ask the question,
Why do you shop at the market?
Invariably they tell me that one of the major factors is the friendly atmosphere that is way too different to the cloned shopping centers found in the big malls.
Because stalls are owner operated, the seller cares more about the sale than an employee would.
Market customers expect you to service them.
Remember. Don’t kill the customer
It is gratifying to hear your customers thanking you for good service and for helping them arrive at a buying decision.
Sometimes the temptation exists to exchange harsh words with customers at the market. There are some that think that stallholders don’t deserve the same respect as other retailers. It happens.
What I learned is that in some cases the customer is only testing the responses of the trader. When I first started I was quick to fly off the handle when a customer complained about quality or price.
Now I know the correct way to deal with this.
Don’t kill the customer.
Treat all of your buyers with respect.
Do this and they will come back and buy from you.
If you want them to buy from your stall, you must develop your service skills, because your personal service is part of your product.
During my conversations with customers at my market stall, I often ask the question,
Why do you shop at the market?
Invariably they tell me that one of the major factors is the friendly atmosphere that is way too different to the cloned shopping centers found in the big malls.
Because stalls are owner operated, the seller cares more about the sale than an employee would.
Market customers expect you to service them.
Remember. Don’t kill the customer
1 comment:
yea...just killing softly with kind words, sweet smiles, quality products, being persistent, persuasive,dont let them leave without buying anything, so that your cute smiles are not wasted.
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